At Praket Consultancy, our focus is on delivering secure, reliable, and efficient payment processing services. This Refund Policy defines the circumstances in which refunds are permitted, the procedure for raising refund requests, and the responsibilities of both merchants and users. Please review this policy carefully to understand your rights and obligations regarding refunds facilitated through our platform.

Scope of Policy

This Refund Policy is applicable to all users of Praket Consultancy, including individual customers, registered merchants, and business partners utilizing our payment solutions services.
It covers payments made through:

• Credit and debit cards
• Net banking
• UPI
• Digital wallets
• Any other integrated payment methods

Please note that the refund rules of individual merchants using our gateway to accept payments for their goods or services are not governed by this policy.

Eligibility for Refunds

Refunds are only considered valid in the following scenarios:

• Duplicate or incorrect charges due to system or processing errors.
• Failed transactions caused by banking issues or technical malfunctions.
• Overbilling arising from merchant-side errors or gateway-related faults.
• Unauthorized transactions confirmed under fraud detection and investigation.
• Payments made incorrectly because of merchant detail errors or technical failures.
• Cancellations made within the merchant’s refund/return period as per their policy.

For merchant-related refunds, Praket Consultancy will process the request only after the merchant verifies the eligibility and submits it through our system.

Non-Refundable Transactions

Refunds will not be applicable to:

• Service or setup fees paid directly to Praket Consultancy.
• Charges for completed services, including onboarding, KYC verification, or compliance checks.
• Transactions marked as non-refundable during the payment process.
• Payments linked with policy violations or fraudulent activity.
• Disputes raised after regulatory or network-defined time limits have expired.
• Claims where required documents or evidence are not submitted by the user.

Charges and Deductions

• Gateway fees, setup or integration charges, convenience fees, and charges for value-added services are non-refundable unless the failure is due to a platform error.
• In disputes involving merchants, refunds may be reduced to cover processing costs already incurred.

Refund Request Process

To raise a refund request, users must:

1. Contact us by email at info@praketconsultancy.com or create a support ticket via the dashboard.
2. Provide complete transaction details, including transaction ID, date, method, amount, and reason for refund.
3. Submit supporting documents such as screenshots, merchant communication, or confirmation emails.
4. Respond promptly to additional queries from our support team for clarification or documentation.

Refund Timeline

• Once approved, refunds are initiated within 5–7 business days.
• The time for the refund to reflect in the account depends on the issuing bank, card provider, or payment processor and is beyond our control.
• A confirmation message (via SMS or email) will be sent once the refund has been initiated.
• Please note: delays may occur due to banks, payment partners, or merchant-side practices.

Chargebacks and Reversals

• If a customer disputes a payment with their bank or card issuer, a chargeback process will begin.
• Praket Consultancy will work with the merchant and may require submission of supporting evidence.
• If the chargeback is upheld, the refund will be made to the customer, and the merchant will bear related costs or fees.

Taxes and Additional Costs

• Taxes (including GST) will be refunded only if permitted by applicable tax regulations.
• Administrative charges, processing fees, or third-party deductions may be applied and will be disclosed in the refund confirmation.

Merchant Responsibilities

• For payments involving merchant goods or services, the merchant holds primary accountability for approving or rejecting the refund.
• Praket Consultancy acts solely as a payment facilitator and processes refunds only upon the merchant’s request, except in fraud or technical failure cases.
• Merchants must maintain clear refund policies and cooperate with us in dispute resolution.
• Non-compliance may lead to withheld settlements or suspension of services.

Policy Revisions

We may update or modify this Refund Policy in line with changes in regulations, service upgrades, or industry practices. Any updates will be reflected on this page with a revised “Last Updated” date. Continued usage of the platform signifies acceptance of these changes.

Contact Information

For refund-related concerns, clarifications, or questions about this policy, please reach us at info@praketconsultancy.com